Sprint Nextel Corp Q2 Earnings Call Transcript

This platform is our customer service engine and it enhances our ability to consistently and effectively roll out new products and better serve our customers. UBP enables the company to streamline our training of peer reps, The conversion was a long process which occasionally interrupted certain account service functions for our customers, so we're glad it's behind us. We are evolving our cost-effective self-service capabilities such as E-Chat, monthly credit card payments, equipment swaps and rate plan changes. We have also launched a self-service tool called the Sprint-plan optimizer; a service which reviews customer usage patterns and suggests the best rate plan based upon voice and data needs. Sprint's call centers have been a focus in the last year. As a reminder, we staffed up in late 2007 to manage the increasing call volumes.